Responsible Gaming at kb22

Gaming Should Always Be Fun

At kb22, we believe that gaming is a form of entertainment — and like all entertainment, it works best when enjoyed responsibly. Whether you are placing a bet on a BPL match, spinning the slots, or playing live casino games, responsible gaming means staying in control of how much time and money you spend.

We actively encourage all our players across Dhaka, Chittagong, Sylhet, and beyond to set personal limits, take regular breaks, and reach out for support whenever needed. Our platform is designed with a range of built-in tools to help you maintain that balance — available directly from your account settings at any time.

Our Responsible Gaming Tools

How to Use Our Self-Exclusion and Time-Out Tools

Taking a break from gaming is a positive step, and kb22 makes it straightforward. Here is a quick overview of the options available to you directly within your account:

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  Short Time-Out (24h–6 weeks) Log in, visit Account Settings, select Time-Out, choose your preferred duration, and confirm. Your account is paused immediately and reactivates automatically when the period ends.
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  Self-Exclusion (3 months – permanent) Contact our support team at [email protected] to request self-exclusion. We process all requests promptly, usually within one business day, and issue a written confirmation.
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  Deposit Limit Adjustment Go to Account Settings and choose Deposit Limits. Reductions take effect immediately; increases require a 7-day cooling-off period before becoming active.
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  Loss Limit Setup Available under Account Settings alongside deposit limits. You can set or lower your loss limit at any time; the same 7-day delay applies to any increase.

Recognising Problem Gambling

Gambling is designed to be entertaining, but it can become a problem for some people. Being aware of the warning signs is the first step towards regaining control. Ask yourself honestly:

Remember: gambling should never be used as a way to solve financial problems or as a primary source of income. Always play with money you can genuinely afford to lose, and never borrow money to fund your gaming activity.

Protecting Young People and Minors

kb22 operates a strict 21+ only policy. We verify the age of all players during the registration process and may request additional identity documentation at any time. Any account found to be operated by a person under 21 years of age will be closed immediately and all associated funds returned where applicable.

If you share a device with younger family members, we strongly recommend using parental control software to prevent access to gambling websites. You can also use device-level screen time restrictions available on Android and iOS to limit access to the kb22 platform during hours when younger users may be present.

Our Commitment to You

kb22 is built on the belief that trust is earned, not assumed. We have implemented SSL encryption across our entire platform, use certified Random Number Generator (RNG) technology for fair play, and maintain transparent terms and conditions so every player in Bangladesh knows exactly what to expect.

We are continuously reviewing our responsible gaming policies to align with international best practices. Our support team is trained to identify signs of problematic gaming behaviour and to respond with empathy and practical guidance. We treat every player interaction with confidentiality and respect.

Need Help? Reach Out to Us

If you feel that gambling is starting to affect your daily life, your finances, or your relationships, please do not wait. Our support team is available around the clock and will treat your enquiry with complete confidentiality. You do not have to face this alone.

Frequently Asked Questions