kb22 Privacy Policy

Our Core Privacy Principles

Information We Collect

When you register, use, or interact with the kb22 platform, we may collect the following categories of personal information:

• Identity and contact information: full name, date of birth, email address, phone number, and residential address.
• Account credentials: username and encrypted password used to access your kb22 account.
• Financial information: transaction records, deposit and withdrawal history, payment method identifiers (e.g., bKash mobile number, Nagad account reference, Rocket wallet ID) — we do not store full payment credentials.
• Device and technical data: IP address, browser type, device model, operating system, and session timestamps collected automatically when you visit kb22.pro.
• Usage and behavioural data: pages visited, games played, bet amounts, session duration, and in-platform navigation patterns — used solely to improve the platform experience.

We collect only what we need. You will never be asked to provide more information than is strictly required for account registration, verification, or a specific service request.

How We Use Your Information

The personal information collected by kb22 is used strictly for legitimate purposes relating to the operation, improvement, and security of the platform. Specifically, your data is used to:

• Create and manage your player account, verify your identity, and authenticate your login sessions.
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Deliver personalised game recommendations, promotional offers, and bonus notifications based on your gaming preferences.
• Ensure responsible gaming compliance by monitoring unusual activity and enforcing account limits when requested.
• Prevent fraud, money laundering, and other illegal activities in accordance with applicable regulations.
• Communicate important platform updates, policy changes, security alerts, and support responses via email or in-app notifications.

Cookies and Tracking Technologies

kb22 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how the platform is used. Cookies are small text files stored on your device by your browser. They do not contain viruses or malware and do not give us access to your device beyond the data they store.

We use session cookies (which expire when you close your browser), persistent cookies (which remain until deleted), and analytics cookies to understand aggregate user behaviour. You may disable cookies through your browser settings, but please note that doing so may affect the functionality of certain platform features such as staying logged in or remembering your language preference.

Sharing Your Information

kb22 does not sell your personal data. We may share limited, necessary information with trusted third parties only in the following circumstances:

• Payment processors: We share transaction-relevant identifiers with bKash, Nagad, Rocket, Upay, Visa, and Mastercard solely to complete the financial transactions you initiate. These processors operate under their own privacy policies and are contractually bound to protect your data.
• Legal and regulatory obligations: We may disclose personal data if required to do so by applicable law, court order, or government authority. We will notify you of any such disclosure to the extent permitted by law.
• Service providers: We engage reputable third-party technology partners (e.g., hosting providers, analytics services, fraud detection systems) who assist in operating kb22. These partners are contractually prohibited from using your data for any purpose beyond the specific service they provide to us.

In every case, data shared with third parties is limited to the minimum necessary for the stated purpose. We do not share your gaming history, bet amounts, or behavioural profiles with any external marketing or advertising entity.

Data Security

The security of your personal information is a top priority at kb22. We employ a layered approach to data protection that includes SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, strict internal access controls so that only authorised personnel can access sensitive data, routine security assessments and penetration testing, and automatic session timeouts to reduce unauthorised access risk.

While we implement industry-standard safeguards, no online system can guarantee absolute security. If you believe your kb22 account has been compromised, please contact our support team immediately at [email protected] so we can take swift protective action.

Data Retention

kb22 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Financial and transaction records are retained for a minimum of five years to satisfy standard record-keeping requirements. If you close your account and request data deletion, we will erase your personal data within 30 days of the verified request, except where retention is required by law. Anonymised, aggregated data that cannot be linked back to any individual may be retained indefinitely for platform analytics and improvement purposes.

Your Rights and Choices

As a user of the kb22 platform, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: Subject to legal retention obligations, you may request that we delete your personal data when it is no longer required for the purpose it was collected.
• Right to object: You may opt out of receiving promotional communications from kb22 at any time by contacting support or using the unsubscribe link in any email we send.
• Right to restrict processing: In certain circumstances you may request that we limit how we use your data while a complaint or investigation is pending.

To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We aim to respond to all data rights requests within 14 business days.

Third-Party Payment Providers

kb22 supports mobile financial services popular in Bangladesh, including bKash, Nagad, Rocket, and Upay, as well as card payments via Visa and Mastercard. When you complete a transaction using any of these services, you are also subject to the privacy policy and terms of that payment provider. We strongly recommend reviewing the privacy policies of bKash, Nagad, Rocket, and Upay directly, as they independently govern how your payment data is handled on their platforms.

kb22 is not responsible for the data handling practices of third-party payment providers. Our responsibility is limited to ensuring that the minimum necessary data we share with them for transaction processing is transferred securely and used only for that purpose.

Protection of Minors

kb22 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account on kb22 without your knowledge, please contact us immediately at [email protected] and we will take prompt action to close the account and delete any associated personal data.

Changes to This Privacy Policy

kb22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent in-platform notice.

Your continued use of the kb22 platform after any policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kb22 handles your personal data, our dedicated support team is here to help. We are committed to resolving any privacy-related issue promptly and transparently.

Email us at: [email protected]